Service standards

Our commitment to service excellence

One of CAAT’s administrative goals is to provide members and employers with comprehensive support and timely answers to their questions. Each interaction is measured against our service standards, and our results are posted on this page each quarter.

CAAT’s administrative service standards were established in 2015, enabling us to establish and maintain a desired target timeline for each transaction. In addition, they:

  • Support compliance with pension legislation
  • Help us deliver quality service to members and employers
  • Ensure transparency, and a mutual understanding of service expectations
  • Track member satisfaction levels

The service standards are reviewed regularly, with updates published as needed.

Read our Service Standards (updated January 2024).

Quarterly results

In recent quarters, most events have been at or above our standard targets. Learn more about how CAAT supports members and employers through our quarterly results.

2024 quarterly results

Current year

2023 quarterly results
2022 quarterly results

Looking for historical results (2021 and earlier)? Download the zip file linked below.

Quarterly results